Privacy Rights (Australia & New Zealand)

If you sind located in Australia oder New Zealand, du may have rights regarding deine personal information under der Australian Privacy Act 1988 and der New Zealand Privacy Act 2020. Please use der options below zu exercise deine rights.

Access oder download my data

You can request access zur personal information wir hold about you, including account details und order history. Where reasonable und practicable, wir will provide access in der format du request.

Response time:

New Zealand: We will respond as soon as reasonably practicable und generally within 20 Werktage (unless extended as permitted von law).

Australia: We will respond within a reasonable period.

Correct my information

If du believe der personal information wir hold about du is inaccurate, out von date, incomplete, oder misleading, du can request a correction.

Delete my data / Close my account

You may request deletion of deine account und personal information. We will process dieses request where possible, subject zu legal und operational requirements.

Important: We may retain certain information where required von law (for example, tax oder transaction records) or für fraud prevention. In Australia, wir are auch required zu take reasonable steps zu destroy oder de-identify personal information once it ist no longer needed, subject zu exceptions.

Your privacy choices

Manage Your Privacy Choices Depending on deine location, du may have der right zu opt out von der sale of deine personal info, withdraw consent für tracking, oder personalisiertize deine cookie preferences.

Direct marketing & preferences

You can request das we stop using deine personal information für direct marketing. You can unsubscribe at jeder time using der "Unsubscribe" link in unser emails. You can auch contact us at contact@moonela.co.uk zu opt out.

Contact information

For questions about deine privacy rights or zu lodge a complaint, please contact:

Email: contact@moonela.co.uk

Address: 2 Hulme Street, M5 4ZD Salford England, United Kingdom

Complaints

If du believe deine privacy rights have been violated, du can lodge a complaint mit your national authority:

Australia: Office von der Australian Information Commissioner (OAIC)

New Zealand: Office von der Privacy Commissioner (OPC)